Job Description
- Conduct topical authority keyword research and analyse keyword trends to develop effective SEO strategies;
- Monitor and maintain computer networks.
- Configure operating systems.
- Resolve issues related to the network.
- Prioritize and manage the workflow.
- Diagnose, troubleshoot, and resolve issues using customer input.
- Design computer systems that meet specific requirements.
- Learn and work with emerging technologies.
- Act as the first point of contact for clients with issues concerning their computer systems and equipment.
- Keep track of system issues and adhere to the agreed timeline until an issue is resolved.
- Interact with clients via phone, email or chats and provide concise written/verbal instructions.
- Maintain procedural documents and reports.
- Follow standard procedures to resolve issues by connecting them to relevant internal departments.
- Provide prompt, accurate feedback to customers.
- Ensure proper documentation of all issues.
- Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.
- Prepare prompt, accurate reports.
- Document technical knowledge in the knowledge database.
- Train people on how to use different systems.
- Monitor daily performance of technical systems.
- Help companies deploy new software or hardware systems.
Requirements
- Bachelor Degree from Computer science or any relative university .
- Exp : from 4-6 years
- Must to be Excellent in English
- Have experience in These Courses ( MCSA – CCNA – A+ – N+ – L+ )
- Must have experience in VOIP
- Have experience in Back-Up – Hosting – ESXI – Hardware experience .