ULEMT Official Website

Technical Support Engineer Tier 1

Job Description

  • Conduct topical authority keyword research and analyse keyword trends to develop effective SEO strategies;
  • Monitor and maintain computer networks.
  • Configure operating systems.
  • Resolve issues related to the network.
  • Prioritize and manage the workflow.
  • Diagnose, troubleshoot, and resolve issues using customer input.
  • Design computer systems that meet specific requirements.
  • Learn and work with emerging technologies.
  • Act as the first point of contact for clients with issues concerning their computer systems and equipment.
  • Keep track of system issues and adhere to the agreed timeline until an issue is resolved.
  • Interact with clients via phone, email or chats and provide concise written/verbal instructions.
  • Maintain procedural documents and reports.
  • Follow standard procedures to resolve issues by connecting them to relevant internal departments.
  • Provide prompt, accurate feedback to customers.
  • Ensure proper documentation of all issues.
  • Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.
  • Prepare prompt, accurate reports.
  • Document technical knowledge in the knowledge database.
  • Train people on how to use different systems.
  • Monitor daily performance of technical systems.
  • Help companies deploy new software or hardware systems.


  • Bachelor Degree from Computer science or any relative university .
  • Exp : from 4-6 years
  • Must to be Excellent in English
  • Have experience in These Courses ( MCSA – CCNA – A+ – N+ – L+ )
  • Must have experience in VOIP
  • Have experience in Back-Up – Hosting – ESXI – Hardware experience .